Returns & Exchanges
At RZE Watches, we stand by the craftsmanship of our titanium timepieces and offer a 30-day return policy for items in their original, unworn condition. We want to ensure your gear meets your expectations for every adventure, whether in the field or at the office.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your watch in its original RZE packaging, ensuring all protective films, tags, and warranty cards are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Inspection and Refund
Once our team receives and inspects your return for quality assurance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing